Guidelines
Guideline #1: Be Sensitive
This time has been set aside with the intention to help your friend who is hurting. Be 100% available, take time to listen, uninterrupted and understand their pain. Don't tell them how they feel, or try to give advice, this is to allow them space to be heard.
Sensitive in "hands-on" means to be vigilant, observe body language, and work in accordance with their comfort level.
Guideline #2: Communication
Talking should be kept to a minimum or only information shared that is pertinent to the work that is going on... let your hands do the listening and talking.
AVOID talking about anything that is potentially stressful, or brings up disrupting emotions. You are not there to be "the therapist" give advice, or encourage mainstream conversation, gossip, news, bargains, to -do list, etc.
Create open, safe, non-judgmental space.
Guideline #3: Turn off Unneccesary Gadgets, TV, Computer, Phone*.
*You many want to use phone to play gentle, soothing music or for time. Just make sure the phone is on Do Not Disturb to re-routes texts and calls.